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Delivery

How will be my order send out?

Please note that our products are shipped from the EU. As a result, delivery times may take between 7 to 14 days, depending on your location.
Thank you for your patience!

How will be my order send out?

The flat shipping cost to UK Mainland is £20.

Remote Delivery

If you happen to reside in an area that is considered to be ‘remote’ by our couriers, you may incur additional delivery charges. Please contact us for the delivery price.
Remote Areas:
  • Channel Islands
  • Isle of Man
  • Scilly Isles
  • Isle of Wight
  • Highlands
  • Northern Ireland
  • Grampian
  • Scotland Offshore
If you are unsure if you live in a remote area or not, please contact our customer services team at greenhousecover@protonmail.com
 
Returns Information
It’s important to us that you’re happy with your Termofol purchase. If you’re not totally satisfied you can return it within 15 days and we will give you a full refund by the same method as your original payment.
If for any reason you find any items damaged, please Contact Us immediately.
 
Return Steps:
  1. Authorise your return through Termofol Contact Us form and wait for us to send you the confirmation and address of our depot closest to your location.
  2. Wrap the item in the original packaging clearly marking your return number on a separate sheet. Do not mark your original packaging.
  3. Send the item back to our depot:
    VW Middlemore
    Julius Felczak for Provarm
    Unit 11B
    Parkrose Ind Est
    Middlemore Rd
    Smethwick
    West Midlands
    B66 2DZ

  4. Once our depot receives your return we will begin processing.
  5. Your refund can take up to 10 working days from date of us receiving your order.
 
Returning An Unwanted Item:
  • Unwanted items can’t be returned after 15 days of receipt of goods.
  • If you are returning an unwanted item, it must not be damaged or marked.
  • You will be required to send your parcel back to us.
  • Unwanted items returned to us are done so at your own expense.
 
Returning Faulty or Damaged Item:
  • Damaged items can’t be returned after 15 days of receipt of goods.
  • We must be notified of any items that arrive damaged within 48hrs of receiving the goods.
  • Contact us – We have several ways of getting in touch via our Contact Us page.
  • You may be required to supply photographs of any damaged items. You can upload these as part of the returns process.
  • Do not begin the returns process until you receive a confirmation from us.